Service Management Assignment Example | Topics and Well Written Essays - 750 words - 1

Service focussing - Assignment ExampleThe factor that is driving the change in strategy is the maturity and experience they beat gained as solicitors over a long time they have as an independent firm. Furthermore, the fact that the issuance of clients they have is not growing, hence, they plan to find ways of increasing the number of customers. Another fact is that metalworker and Jones want to be more visible in the market, and expand their business by employing another solicitor, who result assist them (Johnston, Clark & Shulver, 2012).John smith differentiated his firm from the competition by noting that other solicitors believe that the business grows on its own, and they should just sit back and watch. Conversely, his firm is different since they work hard to maintain a client by ensuring that they come back and refer them to their friends (Krajewski, Ritzman & Malhotra, 2007). Their firm does not just wait, but turn to their clients well by excellent communication, and p roviding good services to both the personal and commercial clients (Greasley, 2008). John metalworker differentiates his firm from the competition by stating that their firm does not abuse their clients, and do believe that all customers are not happy with their solicitors. With this concept, John knows that their firm operates differently from her competitors and is more careful when it comes to handling their clients (Metters, King-Metters & Pullman, 2003).The changes John Smith will need to suck in to the operation include making efforts in selling their services. This can be achieved by putting a brochure together and list the extra services they provide including the go they can take in order to receive the services. The change John Smith would need to make is to find good services that are related to their initial job. The services might include whirl guiding and counseling, and teaching ethics, morals and ways of running their business